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Support
Store Policy
Customer Care
At Dura Ki Hana, we value thoughtful connections. Each order is handled with care, and we want you to feel supported throughout your experience with us.
If you have questions about your purchase, shipping, or a specific item, we’re here to help.
You can reach us via email at info@durakihana.com or through our Contact page. We aim to respond within 1–2 business days.
For faster assistance, please include your Order ID and any relevant details.
We’re a small independent studio — so thank you for your patience and for supporting slow, intentional art.
Privacy & Safety
Your trust means everything to us.
We collect only the personal information necessary to process your order, deliver your purchase, or respond to your inquiries — such as your name, email, shipping address, and payment details.
All transactions are securely processed through trusted third-party providers like Stripe, PayPal, or Wix Payments. We do not store or share your payment information.
We will never sell, rent, or misuse your personal data.
Your information is used solely for communication and fulfillment purposes, or if you choose to subscribe to our newsletter.
If you have any concerns about your privacy or how your data is handled, feel free to contact us at info@durakihana.com.
Wholesale Inquiries
Dura Ki Hana is a small studio offering limited collections of artist-made goods — from hand-painted originals to wearable art and poetic homewares.
We do not carry large stock, but we’re open to select partnerships with boutiques, concept stores, and galleries that align with our values of slow-made, story-driven design.
Most items are made-to-order or available in small curated batches. For inquiries about custom editions, retail collaborations, or consignment options, please contact us at info@durakihana.com with the subject line “Stockist / Collaboration Inquiry.”
We’d love to hear more about your shop and vision.
Payment Methods
We offer several secure and convenient ways to pay:
For All Customers:
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Credit / Debit Cards (via Stripe)
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PayPal
For Malaysian Customers:
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Online Bank Transfer (Manual transfer to our HSBC account — details at checkout)
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QR Pay / DuitNow (Available upon request via WhatsApp or email)
For International Customers:
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Wise Transfer
Prefer Wise for international payments? Reach out to us at info@durakihana.com and we’ll guide you through a smooth manual payment process.
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